ModulesThe form for call, trouble ticket and technical interventions management
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Assistance.Web gives you the ability to manage web including all aspects relating to maintenance, from the call itself, opening the ticket with all information related assistance until the final technical intervention. In this way the ticket can be programmed directly from the station or directly via the Web, offering a technical service to date. Each ticket contains all information necessary to make the best intervention. You can then plan and monitor interventions and optimize the management of staff with the assistance of the planning graph. |
The functionality of this module are useful and effective:
- classification of the ticket in accordance with criteria established by the user;
- ability to select the customer with the relevant contract;
- the reason for the request;
- snap-through fast machine serial claimed;
- for every ticket, you can assign a potentially infinite number of interventions;
- every action has its own specific features (you can enter data for technical, state intervention, the activity being conducted at the time, cost);
- for each intervention is possible to establish fixed costs and spare parts;
- for each intervention is also possible to determine what is billable and what is not;
- there is a form to list the amounts and duration of the ticket;
- you can have calculations on the profitability of your operations and technical, for always having a complete picture of the business efficiency;
- you can attach documents (such as scanning relate to each intervention or technical documentation of intervention);
- you should have reports for the calls related to interventions.
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Contact us now for full details on the free trial Assistance.Web on your PC for 30 days, we are at your disposal! E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Phone: +39035 4536614 |
